Help Desk

Fill out this short form and we’ll solve your problems.

The CECPD Online HelpDesk is open 8am to 5pm central time, Monday through Friday. If you are submitting the form after business hours, we will contact you about the problem you are experiencing as soon as possible.

Name*
First Last
Please make sure you have spelt your name correctly.
What problem are you experiencing?*
Have you tried resetting your password? If not, you can reset your password here: Password Reset
If password reset did not work, fill out the remaining fields and click submit.*
- I tried resetting my password but it did not work.
- I can't remember my username or email.
Please make sure you are logging into the correct page. If you enrolled before February 2nd, 2015, you will need to log into the old site. Please click here to log into the old site: Old Login

If you enrolled after February 2nd, 2015, and your username or password won't work, please select "I forgot my username and/or password" from the dropdown menu.
Course*
Which lesson are you having trouble with?*
Please include a short description of your problem.*
Please finish filling out this form, and we will review your grades.
This new version of the website handles multiple enrollments by a director a little differently. In order to enroll multiple students, a director will need to purchase course vouchers. For example, if the course your students will be taking is ELCCT, you will need to order $20 vouchers in an amount equal to the number of enrollments you require. You will then be given voucher codes, which you can see on the order confirmation page after checkout. Please print that page for your records. Your students can then create their account in the site, or log in to their existing account(students who have accounts from before February 2nd will need to make an account with the new site). They can then use one of those voucher codes as a coupon when purchasing the course, and this will enroll them for free.

Once a voucher code has been used, it can never be used again.

If you are still having trouble enrolling students, please finish filling out this form and click submit, and we will contact you to walk you through the process.
This new version of the website handles multiple enrollments by a director a little differently. In order to enroll multiple students, a director will need to purchase course vouchers. For example, if the course your students will be taking is ELCCT, you will need to order $20 vouchers in an amount equal to the number of enrollments you require. You will then be given voucher codes, which you can see on the order confirmation page after checkout. Please print that page for your records. Your students can then create their account in the site, or log in to their existing account(students who have accounts from before February 2nd will need to make an account with the new site). They can then use one of those voucher codes as a coupon when purchasing the course, and this will enroll them for free.

Once a voucher code has been used, it can never be used again.

Once you get to the payment page during the checkout process, please include the PO number, and upload a scanned copy of the PO form.

If you are still having trouble enrolling students, please finish filling out this form and click submit, and we will contact you to walk you through the process.
You certificates can be found under completed courses, in the My Courses tab. If you are having trouble finding this page, this link redirects you to the My Courses page: My Courses After clicking, please click completed courses, and you will see options to view certificates for your completed courses. You will not be able to view certificates unless you have completed and passed a course.
Would you prefer a call-back?*
- Yes, I would prefer to be called with my solution.
- No, I would prefer to solve my problem through email.
Phone*
Please leave a valid call back number.
What is the best date to call you back on?*
MM slash DD slash YYYY
What are the best times to call you at on this date?*
Please include a valid email address.*

Click here if you are having trouble with Internet Explorer

Fill out this short form and we’ll solve your problems.

Have you tried resetting your password? If not, you can reset your password here: Password Reset

Please make sure you are logging into the correct page. If you enrolled before February 2nd, 2015, you will need to log into the old site. Please click here to log into the old site: Old Login

If you enrolled after February 2nd, 2015, and your username or password won't work, please select "I forgot my username and/or password" from the dropdown menu.

Please finish filling out this form, and we will review your grades.

Once a voucher code has been used, it can never be used again.

If you are still having trouble enrolling students, please finish filling out this form and click submit, and we will contact you to walk you through the process.

Once a voucher code has been used, it can never be used again.

Once you get to the payment page during the checkout process, please include the PO number, and upload a scanned copy of the PO form.

If you are still having trouble enrolling students, please finish filling out this form and click submit, and we will contact you to walk you through the process.