Refund & Exchange Policy for Online Courses
Our refund and exchange policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your online course enrollment or voucher must be unused. Courses that have been completed, or partially completed are not eligible for refund or exchange.
Partial refunds and exchanges are not provided under any circumstances.
Refunds
Once we have confirmed that your course has not been fully or partially completed, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 7 days.
Late or missing refunds
If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at [email protected].
Sale Price or Free Courses
Sale-priced items are potentially eligible for refunds. Free courses cannot be refunded.
Exchanges
We can transfer your enrollment from one course to another if you sign up for the wrong course by accident. If you need to exchange one or more course enrollments, please contact us at [email protected].
Enrollments Purchased on Your Behalf
If someone else purchased a course enrollment for you, we can only refund or exchange the course at the request of the purchaser.
Shipping Returns
Course enrollments and vouchers are delivered electronically. There are no physical goods to ship related to an exchange or return.
Need help?
Contact us for questions related to refunds and returns:
Local Phone: 1-918-919-7010
Toll Free: 1-877-710-5158
Email: [email protected]
Hours: Monday-Friday 8:00AM - 5:00PM