Conflict Resolution: Riding Through the Storm

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This course was designed to help prepare the child care provider deal with conflict in the early childhood program. A child care program can be a hectic and stressful environment, both for child care professionals and for parents of children enrolled in the facility. Established conflict resolution and dispute mediation policies, paired with good communication, can help ensure an open and healthy dialogue between all parties.

Modules

Other Lessons

Lesson 5: Levels of Conflict

Length: 5 minutesComplexity: Standard

When conflict happens there may be some very obvious signs that can be easily recognized, or there may only be a few subtle clues. If emotions are running high or…

Lesson 6: How We Behave in Conflict

Length: 5 minutesComplexity: Standard

Ways we behave when faced with conflict: Deal with the problem Avoid the problem Enhance relationships Harm relationships Solve the conflict Increase the conflict I bet you can pick out…

Lesson 7: Communicating Effectively With Others

Length: 5 minutesComplexity: Standard

We begin communicating from the earliest moments of life and we never stop, but communication certainly isn’t all talk. Communcation involves: language culture tone of voice facial expression gestures memory…

Lesson 10: Activity – Personality Test

Length: 5 minutesComplexity: Standard

Each of us has a different and unique personality; however, there are commonalities that we share. The more knowledge we have of the different personality types, the more we are…

Lesson 11: Personality Test Descriptions

Length: 5 minutesComplexity: Standard

Red task and result oriented likes recognition like to be on the move doesn’t like to be late enjoys individual sports (golf, tennis, track, piano, individual dance, etc. likes expensive…

Lesson 8: Tug of War Conflict Approach

Length: 5 minutesComplexity: Standard

When there is a conflict between two people, the most common approach is that of a Tug of War Approach—thinking that one person will win and the other will lose.…

Lesson 9: Exploring the Meaning of Empathy

Length: 5 minutesComplexity: Standard

Empathy is feeling into or seeing how it is through another person’s eyes. Things that help people feel empathy: Trust Attentiveness Appropriate responses Shared experiences Respect Support Sometimes we have…

Lesson 12: Active Listening

Length: 5 minutesComplexity: Standard

Listening is another effective communication skill and one of the most important skills you can have. How well you listen has a major impact on your job effectiveness and on…

Introduction: Conflict Resolution

Length: 5 minutesComplexity: Standard

Welcome to Conflict Resolution: Riding Through the Storm, hosted by the Center for Early Childhood Professional Development. This course was designed to help prepare the child care provider deal with…

Lesson 13: Listening When Under Verbal Attack

Length: 5 minutesComplexity: Standard

When someone is verbally attacking us, we often become defensive and aggressive or we retreat into ourselves and become upset or fearful. It is difficult to be objective when the…

Lesson 1: Learning Objectives

Length: 5 minutesComplexity: Standard

At the end of this training, participants will be able to: Recognize the difference in outcomes between destructive and constructive conflict Consider the type of behavior to use to resolve…

Lesson 17: Don’t React, Respond

Length: 5 minutesComplexity: Standard

When we are under stress, the mind chatter increases. Because it affects the way we act and how we see the world, changing our mind chatter will change the view…

Lesson 19: Looking for the Positive in Conflict

Length: 5 minutesComplexity: Standard

Negative messages set us up for failure and frustration; but, if we look for the positive side of the situation, we will find opportunities. Reframe negative comments such as “I…

Lesson 15: Principles of a Win/Win Approach

Length: 5 minutesComplexity: Standard

We are going to explore what a Win/Win Approach is about by listening to a story: There are two sisters in a kitchen and only one orange. Both of them…

Lesson 16: Mind Chatter and Problem-Solving Attributes

Length: 5 minutesComplexity: Standard

Problem-solving is an important skill to have when conflict arises. But oftentimes, we give ourselves negative mind chatter or self-talk when we try to solve problems in a conflict. Mind…

Lesson 14: Fight, Flight, or Flow

Length: 5 minutesComplexity: Standard

The way we approach conflict can be categorized into three types of behaviors—fight, flight, or flow. Now, let’s go over each type of behavior and the message it conveys. Examples of…