Conflict Resolution: Riding Through the Storm
This course was designed to help prepare the child care provider deal with conflict in the early childhood program. A child care program can be a hectic and stressful environment, both for child care professionals and for parents of children enrolled in the facility. Established conflict resolution and dispute mediation policies, paired with good communication, can help ensure an open and healthy dialogue between all parties.
Modules
Conflict Resolution
Lessons
- Introduction: Conflict Resolution
- Pre-Test Quiz for Conflict Resolution
- Lesson 1: Learning Objectives
- Lesson 2: Similarities Between Conflict and Thunderstorms
- Lesson 3: What is Conflict?
- Lesson 4: Activity – Constructive vs. Destructive
- Lesson 5: Levels of Conflict
- Lesson 6: How We Behave in Conflict
- Lesson 7: Communicating Effectively With Others
- Lesson 8: Tug of War Conflict Approach
- Lesson 9: Exploring the Meaning of Empathy
- Lesson 10: Activity – Personality Test
- Lesson 11: Personality Test Descriptions
- Lesson 12: Active Listening
- Lesson 13: Listening When Under Verbal Attack
- Lesson 14: Fight, Flight, or Flow
- Lesson 15: Principles of a Win/Win Approach
- Lesson 16: Mind Chatter and Problem-Solving Attributes
- Lesson 17: Don’t React, Respond
- Lesson 18: Discovery vs. Perfection
- Lesson 19: Looking for the Positive in Conflict
- Lesson 20: Creative/Discovery Response to Conflict
- Lesson 21: Establish a Written Conflict Resolution Policy
- Lesson 22: Wrapping Up
- Post Test Quiz for Conflict Resolution
- References
- Oklahoma DHS Registry Information for Conflict Resolution