Conflict Resolution: Riding Through the Storm

For this lesson, you will need to participate in the activity found below this lesson. Read the list of conflict outcomes and move each outcome to the column in belongs…

For the next few moments, close your eyes and listen to the sound of a thunderstorm. As you listen, think about how a thunderstorm and a personal conflict are alike.…

When conflict happens there may be some very obvious signs that can be easily recognized, or there may only be a few subtle clues. If emotions are running high or…

Ways we behave when faced with conflict: Deal with the problem Avoid the problem Enhance relationships Harm relationships Solve the conflict Increase the conflict I bet you can pick out…

We begin communicating from the earliest moments of life and we never stop, but communication certainly isn’t all talk. Communcation involves: language culture tone of voice facial expression gestures memory…

Each of us has a different and unique personality; however, there are commonalities that we share. The more knowledge we have of the different personality types, the more we are…

Red task and result oriented likes recognition like to be on the move doesn’t like to be late enjoys individual sports (golf, tennis, track, piano, individual dance, etc. likes expensive…

When there is a conflict between two people, the most common approach is that of a Tug of War Approach—thinking that one person will win and the other will lose.…

Empathy is feeling into or seeing how it is through another person’s eyes. Things that help people feel empathy: Trust Attentiveness Appropriate responses Shared experiences Respect Support Sometimes we have…

Listening is another effective communication skill and one of the most important skills you can have. How well you listen has a major impact on your job effectiveness and on…

Welcome to Conflict Resolution: Riding Through the Storm, hosted by the Center for Early Childhood Professional Development. This course was designed to help prepare the child care provider deal with…

When someone is verbally attacking us, we often become defensive and aggressive or we retreat into ourselves and become upset or fearful. It is difficult to be objective when the…

At the end of this training, participants will be able to: Recognize the difference in outcomes between destructive and constructive conflict Consider the type of behavior to use to resolve…

When we are under stress, the mind chatter increases. Because it affects the way we act and how we see the world, changing our mind chatter will change the view…

Negative messages set us up for failure and frustration; but, if we look for the positive side of the situation, we will find opportunities. Reframe negative comments such as “I…

We are going to explore what a Win/Win Approach is about by listening to a story: There are two sisters in a kitchen and only one orange. Both of them…

Problem-solving is an important skill to have when conflict arises. But oftentimes, we give ourselves negative mind chatter or self-talk when we try to solve problems in a conflict. Mind…

The way we approach conflict can be categorized into three types of behaviors—fight, flight, or flow. Now, let’s go over each type of behavior and the message it conveys. Examples of…